Terms of service
Effective Date: 07/22/2025
Website: www.oaktreepolymers.com
Welcome to Oaktree Polymers. By accessing or using our website, you agree to be bound by the following Terms & Conditions ("Terms"). If you do not agree, please do not use our site.
1. Use of Website
This website is provided for lawful purposes only. You agree not to:
- Use the website in any way that violates applicable local, state, national, or international law
- Attempt to gain unauthorized access to our servers, systems, or networks
- Interfere with the operation of the website or restrict others from using it
We reserve the right to suspend or terminate access for any user who violates these Terms.
2. Product Information and Orders
We strive to ensure the accuracy of all product descriptions, specifications, and pricing. However:
- Product availability, pricing, and specifications are subject to change without notice
- Orders are subject to acceptance by Oaktree Polymers and may be declined at our discretion
- Customized, cut-to-size, or fabricated products are non-refundable and non-cancellable once processing begins
We reserve the right to correct any errors or inaccuracies at any time, including after an order has been submitted.
3. Pricing and Payment
- All prices are listed in USD unless otherwise stated
- Prices do not include taxes, shipping, or handling charges, which will be calculated at checkout or invoiced separately
- Full payment is required before order fulfillment unless otherwise agreed in writing
We accept payments through secure, approved payment gateways. Any delay in payment may result in order delays or cancellations.
4. Shipping & Delivery
- Delivery times are estimates and not guaranteed
- Oaktree Polymers is not responsible for delays caused by third-party couriers, customs, weather, or other unforeseen events
- Risk of loss passes to the customer upon shipment
Customers are responsible for providing accurate shipping information. Additional charges may apply for redelivery or address correction.
5. Returns and Refunds
Returns are subject to our Return & Refund Policy. Generally:
- Returns must be approved in advance and made within 7 days of delivery
- A restocking fee may apply
- Custom, used, or altered products are not eligible for return
For full details, refer to our Refund Policy.
6. Intellectual Property
All content on this website, including but not limited to logos, trademarks, text, product images, and designs, is the property of Oaktree Polymers or its licensors. You may not use, reproduce, or distribute this content without our written permission.
7. Limitation of Liability
To the fullest extent permitted by law, Oaktree Polymers is not liable for:
- Any indirect, incidental, punitive, or consequential damages
- Losses resulting from the use or inability to use our products or website
- Delays, interruptions, or errors in the website or its content
Our liability is strictly limited to the amount paid for the product(s) in question.
8. Warranty Disclaimer
Oaktree Polymers provides products "as is" and makes no warranties, express or implied, including but not limited to:
- Warranties of merchantability
- Fitness for a particular purpose
- Non-infringement
Any third-party warranties must be claimed directly from the manufacturer.
9. Indemnification
You agree to indemnify, defend, and hold harmless Oaktree Polymers and its employees, agents, and affiliates from any claims, liabilities, damages, and expenses (including legal fees) arising from your use of the site or violation of these Terms.
10. Governing Law
These Terms are governed by the laws of the State of South Carolina, without regard to its conflict of law principles. Any disputes will be resolved exclusively in the courts of that jurisdiction.
11. Changes to These Terms
We may update these Terms at any time. Continued use of the website after changes are posted constitutes acceptance of those changes.
12. Contact Us
If you have any questions regarding these Terms, please contact us: info@oaktreepolymers.com